Vibrant App


FREQUENTLY ASKED QUESTIONS



Policies

Return Policy Overview

If you are not satisfied with the quality of a services you received from a vendor on the Vibrant marketplace, you can initiate a request for replacement or modification within 7 days of item delivery. All payments made in-person, after a booking on the platform are to be resolved directly with merchant. 
If a service is not what was requested, please initiate the modification or replacement request within 24 hours of completion. 
How do I raise a modification or replacement request?
Call our customer care lines; xxxxxxxxxxxx. Or send us an e-mail at info@vibrantapp.uk. You'll need your Order ID, along with the reason for raising the request for modification or replacement. Returns
How and when do I get the refund for the item I returned? 
You can get your refund via a coupon code or cash from the vendor.
If you opt for a refund coupon code, you will get your code within 24 hours. A cash refund takes about 14 working days to reach your account, unless received in person by the vendor.
What kind of items can I return or replace? 
You can return an item if:

  • You received a faulty or defective item
  • You received a physically damaged item
  • You are unhappy with an item provided as part of the service rendered
  • The item is different from the description on the website

Note that items returned should be in their original packaging with all its accessories (if any) intact, along with the invoice to be eligible for refund or replacement.
What kind of items can I not return or replace?
You cannot return or replace an item if:

  • The item you want to return is part of a product bundle i.e, combos or sets.
  • If the seal on the item is broken. Especially in the case of branded items.
  • If the item or services involves labour or is irreplaceable once done i.e. construction.
  • If the item has been opened and used. This applies to items in the beauty, health, and personal categories.
  • If the item is perishable

Contact Us

Contact us

32 London Bridge St, London SE1 9SG
+44(0)742-7120-021
info@vibrantapp.uk

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